Update to my complaint to LJ

[sugarplumkitty]

I'm not getting any satisfaction with this. Just see how they're refusing to admit it's a bug!

(http://www.livejournal.com/support/see_request.bml?id=487646).

Comments

[chaquir.livejournal.com]

the questions you send to LJ all come together in a special list that everyone of us can read. LJ-modifiers aren't really looking into this. LJ-owners can gain support-points when they come up with an answers. It's a true battle among those who are there to get to give an answer first.
When you give an answer to a question, your answe'r is screened, and read by modifiers. The best answer is shown and send to the person who asked the question.
So all those who answer your question don't have any access to lj-settings and stuff. They just support.
I had 3 support-points with my old journal and had to fight for them to get them. :o)
So i don't know if any out there is able to answer your bug-question