sugarplumkitty | email just sent to Symantec tech support

We are having trouble getting to online classrooms and tech journal type websites.

We've turned off Phishing.
We've turned off Spyware protection.
I've tweaked every firewall setting I think may be the problem. The help text isn't helpful. People need to know what all those acronyms stand for.

To allow each blocked website we have to:
Open a command window
ping the website URL to get the I.P. address
Open the firewall exceptions window and enter it in
Modify the description so we know what the heck the I.P. is.

That is ridiculously difficult for the average user. I had to explain to my electrical engineer husband how to do it and which part of the URL to ping. How your tech people manage to explain that to the average person must be a huge challenge.

Why didn't you bother putting in an interface so the users can enter the website URL instead of the I.P. address? Someone needs to work on the user interface. It's awful.

Maybe popping a window when a website is blocked to ask if the person wants it added to the trusted sites would be a better option!

I've checked the boxes to ask me instead of blocking the websites, but it doesn't ask. It still just blocks. Grrr!

I'm not impressed with your product. If there is a place to enter URL's, I can't find it.

Is there a way? If so, how do I find it?

With great frustration,
Linda Montgomery