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Hello, this is tech support
Mar. 13th, 2005 01:09 pmOur tradition on Sundays is to eat a late breakfast of either bagels or sausage croissants from Jack-in-the-box. Neither of us is good at waiting for the other. One of us will get ready and the other will usually be finishing up whatever they were doing. So while the second one gets ready, the first will pick up an activity to while away the time. When the second one is ready, the first needs to finish what they're doing. So the second one gets bored and picks up an activity... and so on.
We finally were ready to walk out the door at 11:30am when the phone rang. It was Geneva, my sister-in-law calling from Kansas for tech support. She'd given Eric's mother's computer to her husband's mother. When they hooked it up to the internet earlier this week, it had a constant hourglass flipping on the screen and they couldn't do anything with it. Some local computer guy had come out to hook it up for them. We're very suspicious of what he put onto that computer. There's also the possibility that it became infected with any number of viruses when Eric's mom was using it. We can't seem to get the folks back there to understand that antivirus programs need to be updated constantly. She used what came with the computer and never upgraded.
She originally called and woke us up early one morning during the week. Eric then yelled into the phone at her for about an hour while I tried to get back to sleep. For some reason, he always speaks loudly to her. Later she called me. She'd picked up the latest antivirus software for her system and for her MIL's and wanted to know if she needed to disconnect the printer to install it. She said some guy told her she had to do that and she'd read the intallation booklet but hadn't seen anything about that. I told her the guy was a fool. She was apprehensive about installing the software without a support person available. I told her I'd be a phone call away. Just stick the CD in and follow the instructions as they came up. I told her to just click "Yes" to everything and let it do its thing. She didn't call back. I tried IMing her to see how it went, but she never responded.
This morning, she said she'd rolled the system back to before the guy had messed with it and wanted help getting it going again. I handed the phone off to Eric, thinking he'd get her started and we'd go get food. He asked me to get information from the antivirus company's website about how to run a full scan before going online. As I went through the process of searching for the information and starting an electronic dialogue with support I heard things that indicated they had connected it to the internet and didn't need the information I was digging for. Shouted questions from the computer room to the living room were ignored. I went out there and stared at him. He glanced at me and held up his hand in a "wait" motion. Several minutes later I started to leave the room in disgust and he interrupted his sister to ask me why they require activation to run. I told him I didn't know and that I'm not the person who makes that decision.
Two hours later and he's still on the phone with her. Oh! He hung up. The computer is completely dead.
The rat and I shared a granola bar about an hour ago.
We finally were ready to walk out the door at 11:30am when the phone rang. It was Geneva, my sister-in-law calling from Kansas for tech support. She'd given Eric's mother's computer to her husband's mother. When they hooked it up to the internet earlier this week, it had a constant hourglass flipping on the screen and they couldn't do anything with it. Some local computer guy had come out to hook it up for them. We're very suspicious of what he put onto that computer. There's also the possibility that it became infected with any number of viruses when Eric's mom was using it. We can't seem to get the folks back there to understand that antivirus programs need to be updated constantly. She used what came with the computer and never upgraded.
She originally called and woke us up early one morning during the week. Eric then yelled into the phone at her for about an hour while I tried to get back to sleep. For some reason, he always speaks loudly to her. Later she called me. She'd picked up the latest antivirus software for her system and for her MIL's and wanted to know if she needed to disconnect the printer to install it. She said some guy told her she had to do that and she'd read the intallation booklet but hadn't seen anything about that. I told her the guy was a fool. She was apprehensive about installing the software without a support person available. I told her I'd be a phone call away. Just stick the CD in and follow the instructions as they came up. I told her to just click "Yes" to everything and let it do its thing. She didn't call back. I tried IMing her to see how it went, but she never responded.
This morning, she said she'd rolled the system back to before the guy had messed with it and wanted help getting it going again. I handed the phone off to Eric, thinking he'd get her started and we'd go get food. He asked me to get information from the antivirus company's website about how to run a full scan before going online. As I went through the process of searching for the information and starting an electronic dialogue with support I heard things that indicated they had connected it to the internet and didn't need the information I was digging for. Shouted questions from the computer room to the living room were ignored. I went out there and stared at him. He glanced at me and held up his hand in a "wait" motion. Several minutes later I started to leave the room in disgust and he interrupted his sister to ask me why they require activation to run. I told him I didn't know and that I'm not the person who makes that decision.
Two hours later and he's still on the phone with her. Oh! He hung up. The computer is completely dead.
The rat and I shared a granola bar about an hour ago.
