[personal profile] sugarplumkitty
Hello, I'm my mother's tech support and while I know a lot about Windows and a decent amount about corporate networking, my knowledge for home dsl modems is limited.

Her AT&T DSL modem is overheating and shutting down. Apparently they sold it to her and it's now out of warranty.

Their choices are 2Wire, Motorola and Westell modems. I believe she has Motorola now. From the reviews I've read, the first two brands have overheating problems. There's not much available about the Westell F90 other than there are quite a few available used. That's not a good omen to me.

From information gathered by googling "dependable dsl modems", I'm tempted to pick up an ActionTec GT724R at Fry's.

My mom is fighting terminal cancer and doesn't like to bother me so she'll go days without a connection before she asks for help. I don't like for her to be cut off from her email and online medical care.

Dependability is a huge issue for us. Any advice?

*** whoops! This was meant for the ITProfessionals journal. lol, oh well. ***

Thanks in advance.

Date: 2011-08-08 04:59 am (UTC)
From: [identity profile] finickynarcane.livejournal.com
The d-link that I've been using for some time (a year or two or three) without every shutting it down seems to be doing just fine.

Date: 2011-08-08 05:05 am (UTC)
From: [identity profile] sugarplumkitty.livejournal.com
We've got a D-Link now and I have to reboot it every so often. We give a major workout, though. Eric is a download junkie, lol.

Date: 2011-08-08 05:08 am (UTC)
From: [identity profile] sugarplumkitty.livejournal.com
Heh, I forgot. Our modem is provided by Earthlink. I don't know what it is. But it needs rebooting every month or two. It's our wireless router that is D-Link.

Date: 2011-08-08 10:57 pm (UTC)
From: [identity profile] amusingmuse.livejournal.com
my husband says likes the 2Wire and Motorola. He says there's one model of the 2Wire which doesn't have overheating issues, but unfortunately doesn't know which model. (Unfortunately we did this whole research just over a month ago when we switched to AT&T.)

And I'm sorry to hear about your mom. :(

Date: 2011-08-09 02:31 pm (UTC)
From: [identity profile] sugarplumkitty.livejournal.com
Thanks. Wish I knew which model didn't overheat! I guess I could start by finding out which model my mom has and work through the available options from there.

Mom is in the early stages of stage 4 lung cancer. She's doing ok so far. I'm staying in the present as much as possible.



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